Do you work in customer service, or more particularly, do you work in sales of some kind? If you do, here is a tip that will make your job and your life much easier. The key to becoming a successful salesperson is to take the time to get to know your customer or client.
How do you do that? Let’s take learning Link how to sell a phone as an example. First of all, before you do anything else, ask your customer what they are looking for in a phone. Do they want a data plan or do they just want to be able to talk? Is this phone for emergencies only or for everyday use? Do they need long distance? Do they want to be able to text? How often will they be texting?
Now, while you are asking all these questions, don’t forget to listen. Take good notes of all the particulars. This way you won’t be wasting your time or the customer’s time. You will know exactly what your customer wants and needs by the end of your queries.
This is a much better and more effective sales tactic than just simply telling your customer about all the products you offer. Frankly, your customer really doesn’t care about your products, they only care about what they want. So, take the time to listen to them and you will find a product to suit their needs and interests quickly and smoothly. Don’t try to tell your customer what they want, instead, let them do the talking and you will soon become aware of what they want.